If a workshop is cancelled by The Loom Shop the participants will be offered a choice of a full refund, a reschedule or a credit. The Loom Shop will endeavour to inform participants of cancellations at least 48hrs prior to the workshop.
Workshop fees will not be refunded if a participant cancels within 7 days of the workshop commencement. The participant may still collect their workshop kit and materials from the organisers. Workshop tickets are transferable. Any request to cancel or change an enrollment must be made in writing (preferably by email) to the organisers.
When a refund is offered, or in exceptional circumstances a withdrawal is approved, the participant can ask for the resulting credit to be transferred to another The Loom Shop workshop. Any request to transfer a credit must be made in writing to the organisers. A transfer can only be completed once within 12 months of the original workshop date. If the participant fails to attend the subsequent workshop to which they have transferred their credit, or the 12 months expires, they will forfeit all fees.
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